Privacy Policy

March 31, 2023

This Privacy Statement describes how the developer (referred to as "we", "us", or "Company") gathers, utilizes, and safeguards the personal information of our users ("you").

This policy applies exclusively to our Cleaning suite and excludes our website and other goods.

Noting that this policy is subject to change and that it is your obligation to examine it periodically is essential. If you have given us permission to do so, we may send you updates by email, in-app messages, or push notifications.


In the interest of transparency, we would want to specify the user information that we do not gather.


We do not collect information about how you use your VPN connection, including the programs, services, and websites that you view while connected to our service. In addition, we do not retain your original IP address or the IP address of the server to which you connect, nor do we log DNS requests.


The privacy of our users is of the utmost importance to Cleaner. We are completely clear about the data we collect, and we believe that honesty and transparency are the foundations of trust.

In order to assist you better understand what information we collect, how we collect it, and why we need it, we have categorized the data we collect into the following categories.


Date of registration (e.g., 2018/09/01; this information is automatically recorded during the account registration process)

Subscription status (e.g., 2018/09/01 - 2018/10/01; this information is automatically recorded when users make a purchase)

We only collect this account information for the purpose of providing user support.


Operating system (e.g., iOS 11.3.1-10,000,000; this information is collected whenever a user opens Cleaner app.)

App version (e.g., Version 6.1_132_432908b; this information is collected whenever a user open Cleaner app.)

Daily active user (e.g., 2018/09/01-19,000,000; this information is collected whenever a user open Cleaner app.)

User geodemographics (e.g., US-100,000,000; this information is provided by the App store & the Google Play store.)

With this information, we can have a deeper understanding of our users needs and improve our product planning, as well as enhance users experience and satisfaction.


Server location (e.g., US-California server 1) is automatically collected upon VPN connection.

Connection time stamp (e.g., Connected@15:30 2018/05/15) is automatically collected upon VPN connection.

Error report (e.g., Error_Userdoesnotallowconfiguration) is automatically collected when VPN connection failed due to error.

Network type (e.g., 4G) is collected by analytic service provider.

We collect data these data solely for troubleshooting and VPN service optimization. However, it's important to note that this information is automatically erased permanently from our system after 96 hours.


Analytics data such as app crash reports and in-app page engagement when you use Cleaner.

Advertising data such as your iOS ad identifier (IDFA) or Android ad master identifier.

These pieces of information help us track the performance of our app and certain features. We use these data to sustain our free VPN service, but we do not share this data with any third-party advertisers.

You may find more information about our analytic service providers in the linked documents.

AppMetrica: about/info/privacy-policy

Facebook: privacy/explanation

Appsflyer: product/data-privacy/


We take the security of your personal information very seriously and have implemented the following measures to assure its safety:

Our support and accounting teams have restricted access to the data required to complete their respective responsibilities.

After 96 hours, VPN connection data is automatically and permanently deleted from our system.

We have dedicated personnel who examine changes to legislation, laws, and rules on a regular basis to ensure that we continue to comply to privacy protection best practices.

Please contact us at if you have any inquiries or concerns regarding your privacy. Within 48 hours, our designated staff will answer to your inquiry.


We use cookies to improve our website and services. Specifically, we use three types of cookies on our website:

Session cookies: These cookies store your preferences and login information on our site.

Google Analytics: We use this service to track the performance of certain pages on our site and to understand the impact of our advertising campaigns. You can find more information about Google Analytics in their privacy policy: technologies/types


In accordance with the General Data Protection Regulation (GDPR), all users who fall under the GDPR's jurisdiction have certain rights pertaining to their personal data:

You have the right to know what data Cleaner collects, as outlined in this Policy.

You can request a copy of the data we collect from you, though please note that this may take up to 30 calendar days to fulfill.

You have the right to request that we correct any information about you that may be inaccurate or incomplete.

You have the right to request that we delete the information we have about you, though it's important to note that certain payment information may be required to be kept on file for tax purposes.

You have the right to request that we stop processing your personal data.

You have the right to request a copy of the data we collect from you in a commonly used format, which may take up to 40 calendar days to fulfill.

You have the right to object to our processing of your personal data. You have the right to be informed about any profiling or automated decision-making that may be done with your data.


It is essential that you be informed of any modifications to this Policy, as we may make amendments from time to time. Please return this page occasionally for updates. When we make modifications to this Policy, we will make it accessible via our Service and note the revision date. By continuing to use our Service after the new Policy has been effective, you signify that you have read, comprehended, and agreed to the current version of this Policy. If changes to the Policy have a major impact on your rights or obligations, we will make reasonable attempts to tell you in advance. This may include, but is not limited to, prominently displaying the updated Policy on our Service, communicating with you through the contact information you have supplied, or through other reasonable means.




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